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World Hyundai1July 11, 2009

By Latonia

by Latonia Trimuel (Chicago, IL) on July 11, 2009
Salesperson:

I was at the dealership yesterday and was told  that I was preapproved from the bank up to $25,000. However, when I got to the dealership, I was later told that I must have a co-signer in order to get a vehicle, which wasn't told me before I arrived. If I had known that I wouldn't have wasted my time coming to the dealership. 3 different  reps called me several times to confirm if I was coming to the dealship. I called several times to find out important questions about my preapproval because I've had my share of dealing with dealerships, which I told her about and she indicated that she hears that alot, but that I won't be disappointed and they would be able to help me. It tool me two hours to get to World only to find out that I would absolutely need a co-signer in order to get a vehicle and if I had known ahead of time, I wouldn't have even wasted my time coming. I'm very frustrated with the total experience.

Our reply

Latonia,

I spoke with the management staff regarding the confusion on your deal.  You are correct and we should not have given you thero information and wasted your time.  I sincerely apologize for this.  I have asked that our finance team re looks at everything for you and if there is a change in status that we contact you immediately and extend every additional courtesy possible to you in the future.  Again our apologies.


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World Hyundai Matteson

5337 Miller Circle Drive
Matteson, IL 60443
(708) 983-6500

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World Hyundai Matteson 5337 Miller Circle Drive Matteson, IL 60443 (708) 983-6500
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